Account deletion — MacTrade

MacTrade supports in-app account deletion through a documented server-side deletion process.

Steps in the app

Open the Profile tab
Open Account and security
Tap Delete account
Read the permanent deletion warning in the sheet
Type the confirmation word DELETE (English) or SLET (Danish)
Re-authenticate with password (email sign-in) or Sign in with Apple when required
Tap Delete account to submit

While processing, the app may show “Deletion pending” / “Deleting account…”. When complete, you are signed out and cannot sign in again with the same account.

What deletion initiates

The server process deletes or anonymizes data in a documented order, including:

Private profile and Firebase Authentication account
Favourites, saved search agents, match records, and device push tokens
Unsold listings and related Storage images
Private serial-number records and access grants
Local drafts and photos on device after successful deletion

What may be retained or anonymized

Sold listings — may be retained anonymized (seller “Deleted user”) for integrity
Conversations — participant details anonymized; the other party may keep history; new messages blocked
Moderation reports — may be retained with anonymization flags; final retention period not yet legally defined
App feedback — private feedback records may be retained; submitter pseudonymization not yet finalized

Deletion is permanent and cannot be undone once completed.

Asynchronous processing

Deletion runs on server processes and is not necessarily immediate. If partially failed, the operation may remain in progress and can be retried by starting deletion again (idempotent).

If you cannot access the app

Email app@eeeo.dk from the address linked to your account requesting deletion. We may require identity verification. Timing depends on manual verification.